Thursday, 3 September 2015

DownStream Technologies Introduction

DownStream Technologies was founded on January 1, 2002. The company is focused on addressing the growing complexities associated with the fabrication, assembly, and testing of Printed Circuit Boards through innovative Computer Aided Manufacturing (CAM) software solutions. Downstream Technologies is devoted to software applications that streamline the transition of electronic products from engineering into manufacturing. This will include PCB documentation, Fabrication, Assembly, Test, Work In Process, Quality Management, and web based collaboration.

DownStream Technologies will have a concentrated focus on the PCB manufacturing market. Where manufacturing is a small percentage of other EDA vendors’ total business, PCB manufacturing will represent 100% of DownStream Technologies’ business. This will allow DownStream Technologies to provide feature rich releases, a broader offering of manufacturing software solutions, dedicated customer service and support, and stronger marketing alliances.

DownStream Technologies is devoted to providing further development, marketing, and distribution of CAM350, while servicing our valued customer’s needs. DownStream is committed to providing our customers with the tools they need to rapidly assimilate engineering data into productive manufacturing tools. We will continue to work with you to further develop our products to ensure you remain competitive in your market place.

A key reason behind the success of the CAM350 product family, and which sets DownStream Technologies apart from the competition, is our distribution channel made up of independent sales and support Partners.  DownStream Technologies’ Partners are carefully chosen to ensure that our customers receive the industry’s best service and support.  As a DownStream Technologies Partner, you are among the best in your field, and we are proud and excited to have you as part of our team.  It is due to your expertise and level of commitment that DownStream Technologies is able to claim over 8,000 systems worldwide, and it is because of you that this number will continue to grow.

The remainder of this manual contains all of the sales policies and procedures of DownStream Technologies designed to help ensure your success in selling our products in your territory.  Please read them carefully and familiarize yourself with them. If you have any questions or comments regarding the material contained in this document, or if you require any assistance at all, do not hesitate to contact any representative from the DownStream Technologies’ Sales Group.  A complete list of DownStream Technologies contacts is provided in this document.

RESPONSIBILITIES AND DUTIES

The DownStream Technologies Partner Program was created in order for the Partners and DownStream to achieve mutual success and to maximize that success.  DownStream recognizes that success is not possible unless the customers’ expectations are fully met through a mutually supportive, structurally sound organization.   This organization is made up of DownStream and its partners.  It is, therefore, of paramount importance that we observe the spirit of the agreement between our companies in our working relationship, and that we adhere to the specific terms and conditions defined within the agreement.

In order for the Partner to function effectively, they must have an organization that will allow them to efficiently sell and support DownStream’s products in the territory.  DownStream has therefore created a requirement for each Partner to maintain a minimum number of full-time employees in the territory, as well as a requirement to meet specific experience levels.  Both of these requirements are clearly defined in the Value Added Reseller Agreement in place between the companies.  DownStream will monitor the quality of the personnel retained by its Partners and periodically assess their capabilities in order to maintain the highest quality of representation and support.

DownStream partners must prepare to offer end-user training to customers.  In addition, Partners are expected to aggressively support their customers with the highest level of customer service.  It is therefore required that each Partner will have facilities for product demonstrating, benchmarking and end-user training.  These facilities must be sufficient to demonstrate DownStream products to potential purchasers, as well as provide training, for all of the operating systems supported by DownStream in a professional manner and atmosphere.

DownStream expects that the Partner will conform to all civil, criminal, and regulatory requirements and abide by all U.S. Laws, including export agreements.  DownStream expects its Partners to attend any planned sales meetings during which DownStream and the Partners have the opportunity to share information and experience.

Partners are expected to maintain the same high level of professionalism externally as they do internally.  Therefore they will not advertise, communicate, or otherwise represent any DownStream product, its characteristics, or capabilities which are false or misleading, or in any manner which might adversely affect the reputation of DownStream and its products.

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