Bridge the gap between Consumer Services and IT
In this role, you’ll provide valuable support to our contact center in Singapore, enhancing the LEGO® experience for our people – and our customers.
Be on the frontline of LEGO®
• Perform local system problem-solving and report issues to our global IT team
• Roll out global processes locally, supporting re-designs as needed and identifying opportunities for improvements
• Create staff schedules based on global forecasts and staffing plans
• Monitor call and e-mail traffic, working with the Consumer Services team to ensure we’re providing the best experience possible
A chance to make an impact
The LEGO® Group develops products that inspire children around the world – and we need the right systems to support our creative ideas. As a Business Support Specialist, you’ll act as a point of contact between our local call center and global IT teams. From solving systems issues to monitoring our workload resources, you’ll enable our teams to work more effectively and help share the LEGO® story in APAC. And as you support others, you’ll experience our supportive environment yourself. We’ll provide the tools and resources you need to grow your career with us.
What you’ll need
• Experience servicing call center systems, as well as process improvement and documentation
• Workload management knowledge
• A university degree (strongly preferred)
• A solid understanding of CRM and contact management systems, ideally with SAP Singapore knowledge, as well
• Advanced English skills, with a second language preferred
• Willingness to travel internationally (1-2 times per year)
Join the global family of The LEGO® Group
The LEGO® Group recruits and develops people entirely on merit. If you are confident you have what it takes to succeed in this role – and you share our commitment to creativity, collaboration and quality – use the APPLY NOW button above or below. Please remember to attach your application and a current CV.
BRINGING IT TO LIFE
“Every time I walk into the Contact Center, I am proud to see our advisors being fun, reliable, knowledgeable and engaging. The energy levels in the team are awesome and there is a genuine focus on providing a fantastic consumer experience.”
In this role, you’ll provide valuable support to our contact center in Singapore, enhancing the LEGO® experience for our people – and our customers.
Be on the frontline of LEGO®
• Perform local system problem-solving and report issues to our global IT team
• Roll out global processes locally, supporting re-designs as needed and identifying opportunities for improvements
• Create staff schedules based on global forecasts and staffing plans
• Monitor call and e-mail traffic, working with the Consumer Services team to ensure we’re providing the best experience possible
A chance to make an impact
The LEGO® Group develops products that inspire children around the world – and we need the right systems to support our creative ideas. As a Business Support Specialist, you’ll act as a point of contact between our local call center and global IT teams. From solving systems issues to monitoring our workload resources, you’ll enable our teams to work more effectively and help share the LEGO® story in APAC. And as you support others, you’ll experience our supportive environment yourself. We’ll provide the tools and resources you need to grow your career with us.
What you’ll need
• Experience servicing call center systems, as well as process improvement and documentation
• Workload management knowledge
• A university degree (strongly preferred)
• A solid understanding of CRM and contact management systems, ideally with SAP Singapore knowledge, as well
• Advanced English skills, with a second language preferred
• Willingness to travel internationally (1-2 times per year)
Join the global family of The LEGO® Group
The LEGO® Group recruits and develops people entirely on merit. If you are confident you have what it takes to succeed in this role – and you share our commitment to creativity, collaboration and quality – use the APPLY NOW button above or below. Please remember to attach your application and a current CV.
BRINGING IT TO LIFE
“Every time I walk into the Contact Center, I am proud to see our advisors being fun, reliable, knowledgeable and engaging. The energy levels in the team are awesome and there is a genuine focus on providing a fantastic consumer experience.”
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