Be the person behind every positive consumer experience.
This is an opportunity for a talented, passionate leader to support The LEGO® Group by managing and inspiring our Singapore contact center team.
A true team player, a motivating leader
• Manage, lead and coach 10 to 15 consumer service advisors , creating a culture of openness and transparency
• Help your team achieve their full potential through performance reviews and action plans
• Collaborate with other support team leaders to establish consistent and effective ways of working
• Create tangible business value by continuously improving efficiency
• Maintain a balance between driving productivity and fostering a culture our people love
Providing a better consumer experience, every day
Whether you’re talking to a young builder with a big idea, helping a parent locate a birthday present or discussing products with an avid adult fan, our contact centers allow us to connect with our customers and deliver the world-class experience they expect. At The LEGO® Group, Fun, Reliable, Knowledgeable and Engaging (FRKE) service is part of our DNA. As a Team Lead, you’ll be at the forefront of consumer activity, responsible for developing and managing the ambassadors of the LEGO® brand. And just as you help your team members reach their personal and professionals goals, we’ll help you achieve yours. Our collaborative and learning-based environment means you’ll have every opportunity to grow your skillset and advance your career.
Do you have what it takes?
• Proven experience as an effective group leader, with the ability to inspire and develop high-performing teams
• A solid understanding of CRM and contact management systems, ideally with SAP Singapore knowledge, as well
• A university degree or equivalent job experience preferred
• Excellent English skills – spoken, written and presentation – with a second language preferred
• Willingness to travel, both domestically and internationally (fewer than four times per year)
Join the global family of The LEGO® Group
The LEGO® Group recruits and develops people entirely on merit. If you are confident you have what it takes to succeed in this role – and you share our commitment to creativity, collaboration and quality – use the APPLY NOW button above or below. Please remember to attach your application and a current CV.
BRINGING IT TO LIFE
“Every time I walk into the Contact Center I am proud to see our advisors being Fun, Reliable, Knowledgeable and Engaging. The energy levels in the team are awesome and there is a genuine focus on providing a fantastic consumer experience.”
This is an opportunity for a talented, passionate leader to support The LEGO® Group by managing and inspiring our Singapore contact center team.
A true team player, a motivating leader
• Manage, lead and coach 10 to 15 consumer service advisors , creating a culture of openness and transparency
• Help your team achieve their full potential through performance reviews and action plans
• Collaborate with other support team leaders to establish consistent and effective ways of working
• Create tangible business value by continuously improving efficiency
• Maintain a balance between driving productivity and fostering a culture our people love
Providing a better consumer experience, every day
Whether you’re talking to a young builder with a big idea, helping a parent locate a birthday present or discussing products with an avid adult fan, our contact centers allow us to connect with our customers and deliver the world-class experience they expect. At The LEGO® Group, Fun, Reliable, Knowledgeable and Engaging (FRKE) service is part of our DNA. As a Team Lead, you’ll be at the forefront of consumer activity, responsible for developing and managing the ambassadors of the LEGO® brand. And just as you help your team members reach their personal and professionals goals, we’ll help you achieve yours. Our collaborative and learning-based environment means you’ll have every opportunity to grow your skillset and advance your career.
Do you have what it takes?
• Proven experience as an effective group leader, with the ability to inspire and develop high-performing teams
• A solid understanding of CRM and contact management systems, ideally with SAP Singapore knowledge, as well
• A university degree or equivalent job experience preferred
• Excellent English skills – spoken, written and presentation – with a second language preferred
• Willingness to travel, both domestically and internationally (fewer than four times per year)
Join the global family of The LEGO® Group
The LEGO® Group recruits and develops people entirely on merit. If you are confident you have what it takes to succeed in this role – and you share our commitment to creativity, collaboration and quality – use the APPLY NOW button above or below. Please remember to attach your application and a current CV.
BRINGING IT TO LIFE
“Every time I walk into the Contact Center I am proud to see our advisors being Fun, Reliable, Knowledgeable and Engaging. The energy levels in the team are awesome and there is a genuine focus on providing a fantastic consumer experience.”
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