Sr. Customer Service Representative Thermo Fisher Scientific - Marsiling-Singapore

Job Description 
To provide customer service support and act as the key internal interface for Channel Partner, Regional Sales Manager and Product Managers for Chromatography and Mass Spectrometry in SEA, Taiwan, Korea and India. Involved to meet and maintain overall customer service/satisfaction objectives in the most costs effective manner.

Job Scopes:

• Acts as the main contact windows to internal and external customers;
• Ability to work independently to perform Customer Service functions such as order to cash(E.g. Sales order creation/reschedule, order fulfillment), Documentation (e.g. shipping invoice, MSDS), Data management (E.g. Customer Master, discount structure) and assists in Aged Accounts Receivable issues;
• Communicate and trouble shoot Customers Complaints with corrective action to resolve issue;
• Handle Warranty and Returns processing & management ;
• Ability to work with various functions like Sales, Finance, Product Manager, factory, warehouse and Freight Forwarder;
• Excellent in phone and email etiquette skills and able to handle as well as resolve difficult situations with customers;
• Manage and maintain KPIs/Goals;
• Perform all other duties/projects as assigned.

Minimum Requirement / Qualifications:

• At least 1yr experiences in Customer Service, supply chains or Sales support role.
• Excellent listening, oral and written communication Skills.
• Proficient with Microsoft office and SAP system.
• Customer Orientated and self motivated.
• GCE ‘O’ and Diploma.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.