ArcherPoint began in 2002 with a small group of Microsoft Dynamics expert enthusiasts. Today we employ approximately 100 full-time professionals throughout the U.S. and Canada and a Development Team internationally. We are honored to have a client base that has grown to include over 6,000 Dynamics NAV end users, dispersed in 38 countries. Our culture has always been focused on providing superior client service, personal and professional development, and excellence.
ArcherPoint is seeking a Customer Service Administrator to join the Customer Service Office (CSO) team. This position is a critical component of our ongoing mission to provide extraordinary customer experiences. This position will report directly to the Director of Customer Service and will provide administrative assistance to the customer service team with an emphasis on continuous communication to both internal and external clients. The primary responsibility of this position is to gather and maintain information regarding ArcherPoint’s service delivery team member’s schedules and availability. This will include maintaining team member forecast information, organizing open client service requests and making that information available to leadership. This person will also assist with staffing service requests. Other duties will include maintaining various forecast, project and ticketing systems.
Desired Skills and Experience
Required Qualifications
- Excellent customer service skills
- Excellent communication skills
- Extremely attentive and highly organized
- Ability to handle multiple responsibilities and competing priorities in an effective manner
- High level of problem solving ability including independent judgment and decision making skills
- Advanced level or proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- High School Diploma
Preferred Qualifications
- Associates Degree in Business or related field
- Experience dealing with senior management
- Previous customer service or project management experience
Primary Duties
- Work with delivery staff to update and accurately record workload and availability
- Communicate resource options to clients and internal contacts
- Maintain Service Request Ticketing System
- Maintain 24/7 support schedules and systems
- Continuous Communication with Clients
Type: This position is a full-time position.
Travel: Minimal travel is required and most positions are home/remote based unless residing in the Atlanta or Minneapolis metropolitan areas.
Work Location: We are seeking candidates residing in any US location/geography. South Bend, Indiana and Atlanta, Georgia areas are ideal.
Reports to: Director Customer Service Office (CSO)
Works hours: standard work hours between 8-5:30 p.m. local time with the ability to flex hours and periodically be on-call/weekends as scheduled.
Who is ArcherPoint and what drives us?
We have two primary goals at ArcherPoint and that is to delight our clients and provide increasing opportunities for our employees. To accomplish these goals we must continually reimagine how we increase the value of what we offer our clients while at the same time making our employees even more valuable by investing in their personal and professional growth.
Our primary focus since we started the company in 2002 has been Microsoft Dynamics NAV and supporting solutions and technologies.
Within the context of delivering Microsoft Dynamics NAV solutions we have sought to differentiate what we do and how we do it. One simple principle has probably guided us more than any other and that is simply we must honor existing commitments before we make new ones. The simple maxim of honoring existing commitments first has transformed almost everything we do including how we recruit, hire, staff, and sell projects.
We also strive to be a Kaizen organization that is constantly seeking ways to improve. For several years we have been pioneering the use of agile and adaptive methodologies in the delivery of Microsoft Dynamics NAV projects. We are also continually adding more management consulting services into our traditional Enterprise Resource Planning (ERP) and technology consulting services.
We have two primary goals at ArcherPoint and that is to delight our clients and provide increasing opportunities for our employees. To accomplish these goals we must continually reimagine how we increase the value of what we offer our clients while at the same time making our employees even more valuable by investing in their personal and professional growth.
Our primary focus since we started the company in 2002 has been Microsoft Dynamics NAV and supporting solutions and technologies.
Within the context of delivering Microsoft Dynamics NAV solutions we have sought to differentiate what we do and how we do it. One simple principle has probably guided us more than any other and that is simply we must honor existing commitments before we make new ones. The simple maxim of honoring existing commitments first has transformed almost everything we do including how we recruit, hire, staff, and sell projects.
We also strive to be a Kaizen organization that is constantly seeking ways to improve. For several years we have been pioneering the use of agile and adaptive methodologies in the delivery of Microsoft Dynamics NAV projects. We are also continually adding more management consulting services into our traditional Enterprise Resource Planning (ERP) and technology consulting services.
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