Product Support (SCM, Warehouse, Finance, HR Learning Management) Infor - NCR - National Capital Region, Philippines

Essential Functions

• Resolves clients' questions or problems over the telephone or Internet focusing on product functionality, operating environments and system configuration/setup.
• Responsible for being the liaison with Development and other depts.to insure proper handling of customer issues.
• Participates in special projects and takes on special assignments and/or teaches other Analysts installation procedures, features of products, etc.
• Develops Knowledge Base content and provides review of others content.

Desired Skills and Experience

• Bachelor’s degree in Computer Information Systems or Computer Science preferred
• Prior experience in related industry or software/technical support
• Working knowledge of assigned product and basic knowledge of operating environments
• Advanced problem solving and analytic skills.
• ERP application support experience with analytical skills and know-how to replicate,test or simulate the issue based on the given scenario.
• Solid PC skills with knowledge of various software applications used for testing, troubleshooting, call logging, etc.
• Knowledge in supporting SCM, Warehouse, Finance, HR Learning Management system
• Knowledge about SCM, Warehouse, Finance, HR Learning Management tools
• Experience with some Web service tools such as SOAP UI

Infor is a $2.8 billion company serving more than 70,000 customers around the world. Infor traces its beginning to 2002 and today has nearly 13,000 employeesand offices in 40 countries. As a result, we are one of the largest providers of enterprise software and services in the world. We provide industry-specific and other enterprise software products and related services, primarily to large and medium-sized enterprises around the world. 

Our software and services offerings are often “mission critical” for many of our customers as they help automate and integrate critical business processes, which enable our customers to better manage their suppliers, partners, customers and employees, as well as their business operations generally. 

Our industry-specific approach distinguishes us from larger competing enterprise software vendors, whose primary focus is on less specialized software programs that take more time and cost to tailor to target customers’ specific needs during periods of implementation and upgrade. We believe our products and services provide a lower relative total cost of ownership for customers than the offerings of larger competing vendors. 

We specialize in and target specific industries, or verticals, and have industry-specific business units that leverage our industry-oriented products and teams. Augmenting our vertical-specific applications, we have horizontal software applications, including our customer relationship management (CRM), enterprise asset management (EAM), financial applications, human capital management (HCM), and supply chain management (SCM) suites which, in addition to our proprietary light-weight middleware solution ION®, are integrated with our enterprise software applications and sold across different verticals. 

In addition to providing software products, we provide ongoing support and maintenance services for our customers through our subscription-based annual

maintenance and support programs. We also help our customers implement and use our applications more effectively through our consulting services. 

Our customers range from Fortune 500 enterprises to medium-sized businesses. Our market leadership in key verticals, including manufacturing, distribution, healthcare, public sector, automotive, service industries, equipment, consumer products and retail software, and hospitality software, results from the fact that we serve many of the largest and most well-known customers in those verticals. For example, 19 of the top 20 aerospace companies, the top 10 high tech companies, the top 10 pharmaceutical companies, 22 of the top 25 U.S. healthcare delivery networks, the top 20 automotive suppliers, 17 of the top 20 industrial distributors, 16 of the top 20 global retailers, and 4 of the top 5 brewers use our software products.